Terms & Conditions

Last Updated: 23rd Nov 2024

By accessing or using the Perfect Emall website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using the website.

1. General Information

Perfect Emall is a registered business specializing in electronics, including PCs, laptops, and accessories. These terms govern your use of our website and any purchases made through our online store.

2. Product Information

🔹 Availability: All products are subject to availability. We strive to keep our inventory updated, but some items may become unavailable or discontinued.
🔹 Pricing: All prices are in Rwandan Francs (RWF) and are subject to change. While we aim for accuracy, we reserve the right to correct pricing errors, even after an order is placed.
🔹 Product Descriptions: We provide accurate product descriptions and images, but there may be slight variations in appearance.

3. Account Information

To make purchases or access certain features, you may need to create an account. You agree to provide accurate and complete information and to keep your login credentials confidential.

4. Ordering & Payment

✔ Order Confirmation: Placing an order does not guarantee acceptance. We reserve the right to cancel orders due to product unavailability or suspected fraudulent activity.
✔ Payment Methods: Payments must be made at checkout using Card and Momo Payment

5. Shipping & Delivery

🚚 Shipping: We currently offer shipping within Rwanda. Costs and delivery times depend on your location.
📦 Tracking: You will receive a tracking number once your order ships.
⚠ Delivery Issues: Perfect Emall is not responsible for delays caused by shipping carriers or incorrect addresses provided by customers.

6. Returns & Refunds

🔄 Return Policy: Eligible items can be returned within 30 days from the delivery date. Please visit our Shipping & Returns page for more details.
💰 Refunds: Approved refunds will be issued to the original payment method, provided the returned product meets our criteria.

7. Privacy & Security

Your privacy is important to us. We collect and use personal information as outlined in our Privacy Policy. We implement security measures to protect your data during transactions.

8. Intellectual Property

All content on the Perfect Emall website, including logos, images, text, and software, is owned by us or our content providers. Unauthorized commercial use is prohibited without prior written consent.

9. Limitation of Liability

Perfect Emall is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

10. Prohibited Uses

You may not use this website for:
🚫 Any unlawful activities.
🚫 Interfering with website functionality.
🚫 Violating any local, national, or international laws.

11. Modifications to Terms

Perfect Emall reserves the right to update or modify these terms at any time. Changes will be posted here, and continued use of the website indicates acceptance of the updated terms.

12. Governing Law

These Terms & Conditions are governed by the laws of Rwanda. Any legal matters will be handled exclusively in Rwandan courts.

13. Contact Information

📍 Address: KN84 St Road, Kigali, Behind BK Bank Headquarters, Rwanda
📧 Email: info@perfectemall.com
📞 Phone: +250 785 130 823

By using Perfect Emall, you confirm that you have read, understood, and agreed to these Terms & Conditions.